Customer Service

POSITION SUMMARY:

Under the supervision of the Branch Director or Program Coordinator and consistent with the Christian Mission of the YMCA, the incumbent will execute all birthday party programs.

ESSENTIAL FUNCTIONS

• Responsible for the set-up and tear down of room and/or reset room for next party.
• Be available to participants, guests and members for questions, comments and concerns.
• Aid parents in the carrying of presents, cakes, etc and all party supplies, when needed.
• Give assistance to parents in the party room as needed and respond to parents’ specific needs and requests.
• Upkeep and cleaning of party room, tables, chairs, floors etc.
• Risk management maintenance of the party room, including locking of the doors.
• Be available to membership for questions, comments and concerns.
• May work at any location and adjust your schedule as to the needs of the association.
• Adhere to association and position training requirements.

 Qualifications:          

• Must be a minimum age of 16 years old.
• Must have a high school diploma and experience working with customers.
• Must have CPR/AED & First Aid within 60 days of hire.

YMCA COMPETENCIES ( Leader):

Mission Advancement: Models and teaches the Y’s values, ensures a high level of service with a commitment to changing lives, provides staff and volunteers with orientation, training, development, and recognition, cultivates relationships to support fund-raising.

Collaboration: Champions inclusion activities, strategies, and initiatives, builds relationships to create small communities, empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience; provides staff and volunteers with feedback, coaching, guidance and support.

Operational Effectiveness: Provides others with frameworks for making decisions, conducts prototypes to support the launching of programs and activities, develops plans and manages best practices through engagement of team, effectively creates and manages budgets, holds staff accountable for high-quality results using a formal process to measure progress.

Personal Growth: Shares new insights, facilitates change, models adaptability along with an awareness of the impact of change on others, utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance, has the functional and technical knowledge and skills required to perform well, uses best practices and demonstrates up-to-date knowledge and skills in technology.

Qualifications

• Must be a minimum age of 16 years old
• Must have a high school diploma and experience working with customers.
• Must have CPR/AED & First Aid within 60 days of hire.

APPLY HERE

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Lifeguard at Wichita Falls YMCA creates a safe and positive atmosphere that welcomes and respects all individuals while promoting and maintain safe swimming conditions in the pool, deck and surrounding areas in accordance with YMCA policies and procedures.

OUR CULTURE: 
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.  We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

1. Maintains active surveillance of the pool area. 
2. Knows and reviews all emergency procedures and responds to emergency situations immediately in accordance with YMCA policies, procedures, and the “safe-in-six” model; completes related reports as required.
3. Responds to challenges with possible solutions in a timely manner.
4. Knows, understands, and consistently applies safety rules, policies, and guidelines for the pool and aquatic area.
5. Remains calm and objective when under pressure or when challenged by others.
6. Maintains accurate records as required by the YMCA and/or the state health department code.
7. Performs equipment checks and ensures appropriate equipment is available as needed.
8. Checks the pool for hazardous conditions when arriving.
9. Performs chemical testing when not guarding, as required, and takes appropriate action.
10. Adheres to association and position training requirements.
11. Work various hours and locations to meet association needs.
12. Perform other duties as assigned by the manager.

LEADERSHIP COMPETENCIES:

• Inclusion
• Critical Thinking & Decision Making
• Emotional Maturity

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Physically perform all skills required of a lifeguard.
• Hear noises and distress signals in the aquatic environment, including in the water and anywhere around the zone of responsibility.
• Remain alert with no lapses of consciousness.
• See and observe all sections of an assigned zone or area of responsibility.

Qualifications

QUALIFICATIONS:

• Minimum age of 16
• Certifications: Basic life support or professional rescuer CPR/AED, first aid, and emergency oxygen administration 
• Current YMCA Lifeguard or American Red Cross Lifeguard Certification
• Child abuse prevention & risk management training within 30 days of hire date
• Ability to maintain certification-level physical and mental readiness
• Must demonstrate lifeguard skills in accordance with YMCA standards

APPLY HERE

POSITION SUMMARY:

Under the direction of the Sports Director, the Gym / Field Supervisor will supervise specific adult and/or youth programs including (but not limited to): basketball, baseball, indoor soccer, volleyball etc. The gym/field Supervisor is also responsible for responding to various situations in order to ensure safety for participants and spectators and opens and closes the site as need.  This position must perform program responsibilities in accordance with the policies, goals, mission, values and objectives of the Wichita Falls YMCA.   This is a seasonal position that operates weekday evenings and weekend days and evenings. 

ESSENTIAL FUNCTIONS:

1. Supervises activities at site(s) and surrounding areas to ensure safety and welfare of users.
2. Reports and monitors all mechanical and equipment problems.
3. Sets up equipment, and returns equipment to storage.
4. Ensures cleanliness and safety of facilities and equipment.
5. Also may include cleaning restrooms, trash removal, sweeping and putting the facility/fields to an organized and clean state.
6. Enforces all rules, regulations and policies, maintains proper documentation and reports incidents and accidents.
7. Assists other staff. Answer inquiries from participants, and provides information.
8. Attend meetings and approved training as required.
9. May be responsible for opening and closing a facility.
10. May work at any location and adjust your schedule as to the needs of the association.
11. Adheres to association and position training requirements.
12. Work various hours and locations to meet association needs.
13. Perform other duties as assigned by the manager

YMCA COMPETENCIES (Leader):

Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Qualifications

1. Must meet minimum age requirement of 16 years old.
2. One year or more of related experience preferred.
3. High degree of human relations and conflict management skills to tactfully enforce all rules and regulations.
4. Move, set up, store and move equipment weighing up to fifty pounds.
5. Tactfully enforce all rules and regulations.
6. Respond to safety and emergency situations and maintain/report accurate incident/accident forms.
7. CPR/AED & First Aid certification required within 60 days of hire.
8. Pass the criminal background check.

APPLY HERE

Description

POSITION SUMMARY:

This position supports the work of The Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Swim Instructor creates a safe and positive atmosphere that welcomes and respects all individuals while promoting and maintains safe program conditions in the pool, deck and surrounding areas in accordance with YMCA and the YMCA of the USA swim lesson curriculum. A swim instructor provides direct leadership, instruction and motivation for students and families in group, private, and semi-private swim lesson

ESSENTIAL FUNCTIONS:

1. Instructs swimming lessons in accordance with YMCA and supervisor guidelines, having prepared lesson plans accordingly and in advance.
2. Regularly demonstrates patience, enthusiasm, and communication abilities to properly motivate participants to achieve their swimming goals.
3. Able to effectively teach a class of 1-8 participants of varying ages different swim strokes and water safety techniques.
4. Evaluates each participant's performance and provides constructive feedback, including completing attendance, progress, and accident reports if needed.
5. Builds effective, authentic relationships with students and parents; helps them connect with each other and the YMCA. Encourages parent involvement and identifies potential volunteers.
6. Conveys information on aquatics programs and schedules and as appropriate refers students and parents to other programs.
7. Maintains records as required (i.e. attendance, progress reports, awards, etc.).
8. Attends staff meetings and training as regularly scheduled.
9. Follows all YMCA policies, rules, regulations and procedures, including emergency and safety procedures. Completes incident and accident reports as necessary.
10. Organizes and puts away needed class equipment. Reports damaged equipment.
11. Trains and supervises class aides as assigned.
12. Performs other duties as assigned.
13. May work at any location and adjust your schedule as to the needs of the association.
14. Adhere to association and position training requirements.

LEADERSHIP COMPETENCIES (Leader):

Mission Advancement: Incorporates the Y’s mission and values into the organization’s vision and strategies. Ensures community engagement; promotes the global nature of the Y. Leads a culture of volunteerism ensuring engagement, inclusion, and ownership. Leads a culture of philanthropy.

Collaboration: Advocates for and institutionalizes inclusion and diversity throughout the organization. Initiates the development of relationships with influential leaders to impact and strengthen the community. Is recognized as an inspirational community leader who navigates complex political and social circles with ease. Communicates to engage and inspire people within and outside the YMCA. Ensures that a talent management system is in place and executed effectively.

Operational Effectiveness: Possesses penetrating insight and strong strategic and critical thinking skills. Invests resources in well-designed innovation initiatives. Creates a structure to deliver organization-wide results to achieve objectives. Develops and implements stewardship strategies. Determines benchmarks and ensures appropriate leadership to meet objectives.

Personal Growth: Creates a learning organization. Effectively drives change by leveraging resources and creating alignment to expand organizational opportunities. Shares authority and demonstrates courage and humility. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Qualifications

Qualifications:

1. Certifications: CPR for the Professional Rescuer, AED, Basic First Aid certification at time of hire.   
2. Must be able to demonstrate swim instructor skills in accordance with YMCA standards.
3. YMCA Swim Instructor certification or nationally recognized equivalent.
4. At least 16 years of age.

APPLY HERE